Return Policy

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1. Overview

At Slyxaronvyphelau, we want you to be satisfied with your purchase of Gastrovia. This Return Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Return Eligibility

2.1 Eligible Returns

You may return products under the following conditions:

  • The product is returned within 30 days of delivery
  • The product is in its original, unopened packaging
  • The product seal is intact and unbroken
  • You have proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used products
  • Products with broken seals
  • Products returned after 30 days from delivery
  • Products that show signs of tampering or damage caused by the customer

3. How to Request a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at connectuse@slyxaronvyphelau.world within 30 days of receiving your order
  • Step 2: Provide your order number and reason for the return
  • Step 3: Wait for our return authorization and shipping instructions
  • Step 4: Pack the product securely in its original packaging
  • Step 5: Ship the product to the address provided

Please do not send returns without first obtaining authorization from our customer service team.

4. Return Shipping

4.1 Shipping Costs

  • Defective or incorrect products: We will cover return shipping costs
  • Change of mind: Customer is responsible for return shipping costs

4.2 Shipping Recommendations

We recommend using a trackable shipping method when returning products. We are not responsible for returns lost in transit without tracking information.

5. Refund Process

5.1 Inspection

Upon receiving your return, we will inspect the product to verify it meets our return eligibility criteria. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved:

  • You will receive an email notification confirming your refund
  • The refund will be processed to your original payment method
  • Refunds typically appear in your account within 5-10 business days, depending on your financial institution

5.3 Refund Denial

If your return does not meet our eligibility criteria:

  • You will be notified by email with the reason for denial
  • You may request the product be returned to you at your expense
  • Products not claimed within 14 days will be disposed of

5.4 Refund Amount

Approved refunds include the product purchase price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • We will arrange for a replacement or full refund at no additional cost

7. Incorrect Orders

If you receive an incorrect product:

  • Contact us immediately upon discovery
  • Do not open or use the incorrect product
  • We will send the correct product and arrange return of the incorrect item at our expense

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired product.

9. Order Cancellation

9.1 Before Shipping

You may cancel your order and receive a full refund if the order has not yet been shipped. Contact us as soon as possible to request cancellation.

9.2 After Shipping

Once an order has shipped, it cannot be cancelled. Please follow the standard return process once you receive the product.

10. Consumer Rights

This Return Policy does not affect your statutory rights under Australian Consumer Law or other applicable consumer protection laws. You may have additional rights that cannot be waived or limited by this policy.

Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any "change of mind" conditions in this policy apply in addition to, and not instead of, your rights and remedies under Australian Consumer Law.

11. International Returns

For orders shipped outside Australia:

  • The same return eligibility criteria apply
  • Customer is responsible for return shipping and any applicable customs fees
  • Returns may take longer to process due to international shipping times

12. Return Assessment Timeframes

Once your returned item is delivered to our return address, we aim to complete the return inspection within 5 business days and notify you of the outcome by email.

If approved, refunds are issued to the original payment method. Processing times from your financial institution may vary.

13. Contact Us

For questions about returns or to initiate a return request, please contact our customer service team:

  • Email: connectuse@slyxaronvyphelau.world
  • Address: 2 Haynes St, Broome WA 6725, Australia

Please include your order number in all correspondence to help us assist you more efficiently.